Refund Policy

1. Introduction

This policy outlines the terms and conditions for requesting returns, refunds, and subscription cancellations for digital products and services purchased from e-manager.org.

Please note that our order and payment processes are conducted by our online reseller, Paddle.com Market Limited (“Paddle”). Paddle acts as the Merchant of Record (MoR) for all transactions. This means when you make a purchase, you are entering a contract with Paddle, which is responsible for processing payments, handling taxes, managing compliance, and adjudicating all refund requests on our behalf. This arrangement ensures that global payment complexities are managed accurately, allowing us to focus on providing you with a great product.

2. Terms of Return Eligibility

Refund eligibility is determined by the digital nature of our products and is subject to the following conditions.

• Eligibility Window: For new subscription purchases, e-manager.org generally accepts refund requests submitted within the first 14 days of the initial purchase. This provides a reasonable period to evaluate the service.

• Merchant of Record Discretion: All refund requests are ultimately reviewed, processed, and approved at the sole discretion of Paddle on a case-by-case basis. While e-manager.org may support a refund request in case of product issues, Paddle holds the final authority.

• Prorated Refunds: For annual or other long-term subscriptions cancelled outside the initial eligibility window, Paddle may issue a partial or prorated refund for the unused portion of the subscription, consistent with their revenue recognition procedures.

3. How to Request a Refund

As Paddle is the Merchant of Record, all refund requests and subscription cancellations must be directed to Paddle’s dedicated Buyer Support team. The most efficient method is through their self-service portal.

Self-Service Request Steps:

1. Access the Portal: Navigate to the Paddle Order Support page.

2. Locate Your Purchase: Click “Look up my purchase”.

3. Enter Details: Provide the email address used for the purchase. You will receive a verification email from Paddle.

4. Verify Purchase: Click the secure link in the email from Paddle to view your purchases.

5. Initiate Request: Find the relevant e-manager.org subscription and click “Get help”.

6. Select Action: Choose the option to “Refund and cancel subscription”.

Alternative Contact Method:

If you are unable to use the self-service portal, you may contact Paddle Buyer Support via email.

• Email Address: [email protected]

• Required Information: Your email must include the Paddle Order Number (from your receipt) or the exact email address used for the purchase to expedite processing.

4. Timeframes & Processing

Refund Processing Speed

Once Paddle approves a refund, the funds are typically returned to your original payment method within a few business days. Specifically:

• Card refunds typically take 3-5 working days.

• PayPal refunds usually re-appear in the customer’s account within 48 hours.

Critical Payment Method Deadlines

Please be aware that external payment networks impose strict deadlines that cannot be overridden:

• Credit/Debit Cards: Refunds to the original card are only possible for transactions less than 120 days old.

• PayPal: The maximum window for a direct refund to the original PayPal account is 179 days.

For refunds on transactions older than these limits, Paddle will contact you to arrange an alternative refund method, such as bank transfer.

5. Exceptions & Non-Refundable Situations

The following situations are generally not eligible for a standard refund:

• Usage of Past Periods: Refunds are not issued for prior billing periods during which the e-manager.org service was active and available for use.

• Expired Transactional Window: As noted above, purchases exceeding the 120-day (card) or 179-day (PayPal) deadlines cannot be refunded directly to the original payment method.

• Automatic Renewal Charges: Refunds for automatic renewal charges are subject to Paddle’s discretion. Requests made promptly after the renewal date are typically reviewed, but those made significantly into the renewed cycle are evaluated case-by-case.

6. Contact Information

To ensure the fastest resolution, please direct your inquiries to the correct entity based on the nature of your issue.

Important Note on bKash

The search results for bKash primarily detail its own website terms and promotional campaigns for physical goods (like travel bookings), and do not provide specific merchant guidelines for return policies on digital products. As your payment infrastructure is managed through Paddle, which acts as the Merchant of Record, the above policy is built to be fully compliant with their requirements. If bKash is used as a payment method within Paddle’s checkout, the terms and deadlines in Section 4 of this policy apply.